Amy Charlotte Bespoke Ltd
Aka The Enchanted Atelier
Terms & Conditions for Custom-made Costumes and other dressmaking commissions.
Quotations—Quotations are valid for 30 days from date of issue unless otherwise stated.
Packaging – we do try and use recycled boxes where possible.
- All Costumes are shipped Royal Mail Special Delivery where we can if not they will be 24 hour tracked for smaller items.
- We conduct business in Sterling only.
- We only ship within the UK
Any DELAYS for returning mock-ups or providing measurements or information needed will cause a delay in your garment being delivered on time.
- A quotation becomes an order when the deposit is received.
- Measurement and Costume Order forms must be completed and the deposit received before work will commence.
- Once the deposit is received it is understood you have read and accepted the Terms and Conditions relevant to custom made goods.
- An estimated completion date will be agreed.
- Deposits are non-refundable on all custom-made goods.
- The final payment must be made on completion of the garment and all monies owing paid before delivery of said garment.
If for any reason the custom-made garment is not wanted at any stage throughout the process, then any outstanding charges will be invoiced. The garments will remain the property of Amy Charlotte Bespoke Ltd unless paid for in full.
- Goods will only be dispatched after all funds owing have been received and as such they remain Amy Charlotte Bespoke ltd ‘s property until delivery of said goods.
- Balance on goods not paid for 60 days after final Invoice has been issued, will be deemed unwanted and resold to recoup funds or action taken to recover the outstanding balance.
- Cancellations are to be sent in writing and will only be accepted before any work has commenced.
- Each circumstance will be viewed on its merits, and it is Costume By Amy Charlotte’s sole discretion at that time.
Goods will be presumed unwanted after 60 days of no communication or payment received and the contract will become null and void.
Fittings by mail:—
- Most tutu orders will be sent the leotard part to try for size (if time allows) and For the more complex garments, we will agree with you whether or not fittings by mail will be required.
- We will provide guidance on fittings of Toiles. (Mockups)
- You will need someone WITH KNOWLEDGE of Garment Fittings to assist you.
- It will be essential to provide photographs (printed or digital) showing the fit.
- The completion date of your garment will be changed on failure to return Toile within 7 days or on the delay of Fittings.
- All mockups must be returned using the enclosed return label.
- If these are not received new ones will need to be made and a new extra deposit required.
Measurements: —For Mail Order Goods
- We will require you to provide detailed and accurate measurements for any close fitting garments. We will provide you with a form to complete and guidance on taking the measurements.
- If you need help to take the measurements. You could ask a local dressmaker or alterations services.Please take extra care to ensure accuracy as we tailor garments for each customer and we will not accept returns because of incorrect measurements supplied by customers.We cannot guarantee a perfect fit for mail order garments. (We urge you to visit us to be measured for fittings if possible.)We are also not responsible for changes in body measurements from sudden weight loss or gain, illness etc from the date you were measured to the final garment fitting.
- Extra costs will be incurred for alterations caused by this and the alterations will have to be factored in with other orders at the time.
General:—
- Goods are not supplied on a trial basis, so please be sure that you order the correct item(s) and confirm suitability before ordering.
- Material, style and colour choices are very individual.
- Once an order has been received and accepted it is then deemed to be to your satisfaction and cannot be returned.
- We cannot accept returns on any items made to a customer’s specific personalized size requirements, embellished items or special order garments.
- All other warranties, whether express or implied, by statute or otherwise are excluded to the fullest extent permitted by law
- In the event of any breach of contract, your remedies shall be limited to damages and under no circumstances shall our liability exceed the price of the garment(s) made by us and, if not included in the price, the cost of the materials (excluding delivery charges).
Returns and Exchange
We do not except returns or exchanges on custom order items or cut materials
For ready to wear items we have a 14 days return policy from the day you receive your order. Buyer is responsible for returns postage. Postage is none refundable on original item.
Goods need to be received in original none worn and resalable condition. if they are received in an unsellable state we will not refund the item.
Please contact us before returning so we are aware and can send the returns address.
Such Contract between us shall be treated as though it were executed and performed in the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom.
Any cause of action of the Customer with respect to the website or services ordered from Costumes by Amy Charlotte must be instituted within six (6) months after any purchase or be forever waived and barred.
- All actions shall be subject to the limitations set forth in the Terms and Conditions as provided in this document.
- The language used herein shall be interpreted as to its fair meaning and not strictly for or against any party.
- All legal proceedings arising out of or in connection with this Contract shall be brought solely in the United Kingdom and the Customer expressly submits to the jurisdiction of said courts and the Customer consents to extra-territorial service of process.
- Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect.
- To the extent that anything in or associated with the website or Amy Charlotte Bespoke Ltd is in conflict or inconsistent with this Contract, this Contract shall take precedence.
- Failure of Amy Charlotte Bespoke Ltd to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Nothing in this contract should be deemed to remove any of your statutory rights as a consumer.
